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Meeting & Understanding Customers

IKEA Co-workers

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  • Springvale, Victoria, Australia
  • Sales & Commercial
  • Part time

Job Description

  • Job ID: 330060

  • Date posted: 17/02/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • These roles are Permanent Part-time, with a variety of contract sizes available
    • Applications close Tuesday 3 March 2026
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
    • If your application is progressed, you will be invited to a Group Assessment Centre on Wednesday 4 March 2026
    • If your application is successful, you will be required to attend a 2-day welcome on Monday 16 and Tuesday 17 March 2026



    Sales Co-worker
    As Sales Co-worker your responsibilities will include, but are not limited to:
    • Working a shift range between 8am and 9:30pm
    • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
    • Actively participating in selling products with a positive attitude and contribute to business goals and growth.
    • Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked.
    • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

    Food Co-worker
    As a Food Co-worker your responsibilities will include, but are not limited to:
    • Working a shift range between 7:30am and 9:30pm
    • Ensuring your area is efficiently maintained in compliance with Food standards by keeping it clean, organised, attractive and inviting to provide a positive customer experience.
    • Food preparation, cooking, serving and customer service with a focus on food safety, controlling waste, and following production levels and cooking methods.
    • Processing dishes and maintaining the washing up area and machines whilst supporting and maintaining the cleanliness of the customer restaurant.
    • Active selling, cash handling, operation of ovens & fryers.

    Fulfilment Operations Co-worker
    As a Fulfilment Operations Co-worker your responsibilities will include, but are not limited to:
    • Working a shift range between 6am and 10pm
    • Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs.
    • Handing out Click & Collect orders, organising delivery and solving any order issues customers may have such as Delivery fails.
    • Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues.
    • Using different types of forklifts and machines to complete fulfilment operations tasks.
    • Supporting the wider fulfilment operations team with tasks where required such as click and collect handouts.

    Fulfilment Operations Co-worker (Overnight)
    As a Fulfilment Operations Co-worker (Overnight) your responsibilities will include, but are not limited to:
    • Working a shift range between 2am and 12pm
    • Actively contributing to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers.
    • Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues.
    • Using different types of forklifts and machines to complete fulfilment operations tasks.
    • Storing, retrieving, replenishment and internal transportation of stock within the warehouse.
    • Supporting the wider fulfilment operations team with tasks where required such as click and collect handouts.



    As an IKEA Co-worker you are or have:
    • Passionate about learning and sharing the IKEA product range with customers.
    • Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
    • Able to remain calm when faced with challenging situations and are pro-active to find solutions.
    • Passionate about learning and sharing the IKEA product range with customers.
    • Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset.
    • Able to work closely with your team and other departments or work independently.
    • Able to prioritise tasks in a fast-paced environment.
    • Demonstrate excellent communication skills and basic computer and systems literacy.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!

    https://www.youtube.com/embed/8x_g3CQMWqI
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