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Meeting & Understanding Customers

Floor Supervisor (Food Department)

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  • Springvale, Victoria, Australia
  • Food & Restaurant

Job Description

  • Job ID: 366169

  • Date posted: 30/10/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $32.21 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • This role is permanent, full time 76 hours per/fortnight.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday) & public holidays.

    About this work area

    As a Food Coordinator your responsibilities will include, but are not limited to:
    • Contributing to the implementation of global and national compliance standards to secure a safe environment for customers and co-workers.
    • Ensuring that every customer has a consistent and excellent shopping experience by supporting the team to see through the customer’s eyes.
    • Applying the appropriate processes and actions daily to secure Food Safety, operational standards and reduce waste.
    • Applying the retail foundation and sales steering tools to optimise commerciality and secure excellence in operations.
    • Overseeing the daily operations of the commercial and/or operations team, including allocating tasks and coordinating breaks, while analysing processes to continually improve in daily operations and commercial activities.
    • Contributing to the implementation of the unit business plan, IKEA Retail Food business plan and other action plans including the implementation of the global and national sustainability strategies.



    As a Food Coordinator you are or have:
    • Demonstrated ability to coordinate the day-to-day operations on the floor and delegate tasks to others based on priorities.
    • A customer centric mind-set, keeping the customer’s experience at the forefront of everything you do.
    • Dedication to customer satisfaction, acting upon feedback to provide a safe, healthy, affordable and joyful food experience.
    • Excellent communications skills with the ability to influence and communicate effectively at all levels.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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