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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Co-worker

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  • Springvale, Victoria, Australia
  • Customer Relations
  • Part time

Job Description

  • Job ID: 335594

  • Date posted: 09/04/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional Information:
    • This role is Permanent Part-time, 30hrs/fortnight
    • To be considered for this role you must be available to work on Fridays
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As Customer Co-worker your responsibilities will include, but are not limited to:

    Aftersales
    • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
    • Resilience in assisting customers with more complicated issues
    • Supporting other areas of Customer Relations including working on the cashline and maintaining shopping tools (shopping baskets, trolleys, and yellow bags)
    • Recording information accurately in the system so we can continually make improvements to the customer shopping experience.

    Cashline
    • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
    • Handling cash and card payments in a reliable, efficient, accurate and friendly way.
    • Securing that all products passing through the entrance are paid for.
    • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
    • Supporting customers booking their home delivery and collecting their click and collect.
    • Ensuring customers have a positive final touchpoint during the IKEA shopping experience.



    As Customer Co-worker you have:
    • Previous experience in customer service
    • A passion for securing the best customer experience possible.
    • Excellent communication skills.
    • Able to work closely with your team and other departments or work independently.
    • The ability to remain calm when faced with challenging situations.
    • Ability to easily learn new computer systems, including point of sale systems, sales and returns platforms, and handheld devices

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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