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Meeting & Understanding Customers

Business Development Leader

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  • Springvale, Victoria, Australia
  • Sales & Commercial

Job Description

  • Job ID: 372753

  • Date posted: 10/11/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Meal allowance when travelling for work
    • Free Co-worker parking
    • Free benefits membership (savings and discounts across retailers and service providers)
    • Novated leasing and EV subscription options
    • Superannuation salary sacrifice
    • Fitness Passport membership available
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • Position type: Permanent, full-time (Hybrid)
    • Work location: IKEA Springvale, Victoria
    • Working hours: 9:00am - 5:00pm Monday to Friday, (occasional after-hours to attend events)
    • Internal job title: IKEA Business Key Account Leader
    • Pre-employment checks: the final candidate will be required to complete a pre-employment, which includes a National Police Check.
    • Mobility: a valid full Australian driver’s license is required for customer visits, trade shows and other events. For approved business travel, IKEA covers access to a vehicle through an approved car-sharing provider.

    About this work area

    As a Key Account Leader, you’ll be the driving force behind some of our most significant business relationships.

    Your responsibilities will include, but are not limited to:

    • Lead the acquisition and growth of key business clients by targeting corporate sectors with office solution needs, while also building long-term partnerships across key industries such as hospitality, early childhood education & care services, residential development, and commercial real estate.
    • Manage high-value client portfolios, understanding their unique needs and delivering tailored furnishing solutions that align with their vision and our brand.
    • Respond to major project tenders, Request for Proposal (RFPs) with compelling, competitive proposals, collaborating with internal teams to deliver end-to-end solutions that include products, services, and design.
    • Negotiate commercial terms and close deals that balance customer needs with business goals, ensuring seamless execution and ongoing satisfaction.
    • Represent IKEA at trade shows and industry events, staying connected to market trends and identifying new opportunities for growth.



    As Key Account Leader you are or have:
    • Proven success in senior business development, key account management, and new business acquisition, ideally within a B2B environment.
    • Demonstrated ability to identify, pursue, and secure new business opportunities while growing and strengthening strategic customer relationships.
    • A track record of managing complex, large-scale customer accounts and delivering tailored solutions that create long-term value for both customers and the business.
    • Strong commercial acumen, with the ability to lead negotiations, influence decisionmakers, and secure high-value commercial outcomes.
    • Demonstrated leadership capability, with experience managing multiple stakeholders, driving alignment, and influencing outcomes across complex customer and business environments.
    • Excellent communication and presentation skills, with the ability to engage confidently with senior leaders and key decisionmakers.
    • A collaborative approach and the ability to work cross-functionally to deliver seamless customer experiences and sustainable business growth.
    • Motivated by creating customer value and applying a customer-first mindset to develop solutions that meet customer needs and support long-term partnerships.
    • A valid driver's licence and the flexibility to travel across Victoria to connect with customers and build strong business relationships.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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