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Production & Supply chain

Head of Fulfilment Operations

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  • Spreitenbach, Aargau, Switzerland
  • Logistics & Supply Chain

Job Description

  • Job ID: 377422

  • Date posted: 13/11/2026

    • Who you are

    You are a strategic and operational leader with extensive experience leading large-scale logistics, fulfilment, supply chain, or distribution operations. You have a proven track record of delivering business results through people, processes, and partnerships in a complex, fast-paced environment.

    You bring:
    • Experience leading large-scale fulfilment, warehouse, logistics, transport, or supply chain operations, with full accountability for performance, financial results, productivity, and cost efficiency.
    • Strong leadership skills with the ability to lead through both direct and matrix structures, coach and develop leaders, and create high-performing teams.
    • Excellent stakeholder management capabilities, with experience influencing senior leaders and fostering strong cross-functional collaboration to achieve business priorities.
    • A strategic mindset combined with operational excellence, enabling you to drive transformation, optimize performance, and deliver sustainable business outcomes.
    • Experience implementing large-scale operational and technology changes, ensuring successful adoption, operational readiness, and realization of business benefits.
    • Strong business acumen with the ability to balance customer expectations, operational performance, and profitability.
    • Experience building and maintaining effective partnerships with internal and external stakeholders to drive mutual performance and continuous improvement.
    • Excellent communication skills in written and spoken English. German is considered a strong advantage.

    Your responsibilities

    As Head of Fulfilment Operations, you will be responsible for leading and developing a large-scale fulfilment organization, including full accountability for the Swiss Market Customer Distribution Center (MCDC), its management team, operational performance, budget, productivity, and cost efficiency.

    You will:
    • Drive operational and supply chain performance across warehouse, transport, store fulfilment, and service operations, ensuring quality, capacity, and operational excellence as service-related sales continue to grow.
    • Act as the operational bridge between unit operations and the customer order and service flow, securing an efficient and seamless end-to-end customer experience.
    • Standardize and continuously optimize operational routines across units while ensuring the successful implementation of strategic initiatives, service offerings, and transformation programs within agreed timelines, budgets, and quality standards.
    • Lead the optimization of the fulfilment network by managing stores and the MCDC as one integrated network, improving productivity, customer satisfaction, and the total cost of fulfilment.
    • Lead the market implementation of fulfilment technology and operating model changes, including major deployments such as FMS, ensuring successful adoption and operational readiness.
    • Build and maintain strong relationships with Inter IKEA Transport and Supply Partners, leveraging governance forums such as the Market Operations Forum (MOF) to strengthen collaboration and drive operational performance.
    • Contribute actively as a member of the Country Customer Fulfilment (CFF) Management Team, supporting the continued development of the Country CFF organization and strategic direction.
    • Ensure delivery of business objectives through effective leadership, collaboration, and continuous improvement across the end-to-end fulfilment operation.



    We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!





    Do you think this works for you?

    We want our employees to be happy and healthy.

    It also means saying 'thank you'!

    Our way of saying thank you:

    • 28 vacation days (based on a 100% workload)
    • 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
    • Very attractive social benefits
    • 15% staff discount on your purchase - in every Swiss IKEA store
    • You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
    • Free parking facilities
    • Unlimited access to the LinkedIn learning platform
    • Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
    • Bonus payments for all employees

    There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

    That's it from us.

    That was a lot of information. We'd love to find out more about you. Just click on "Apply now" and off you go.

    We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible
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