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Production & Supply chain

Customer Warehouse Assistant

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  • Southampton, United Kingdom
  • Logistics & Supply Chain
  • Full Time
  • Regular

Job Description

  • Job ID: 350322

  • Date posted: 19/06/2026



    • IKEA Southampton are looking to welcome a Customer Warehouse Assistants to join our delightful and friendly team.

    These are roles based in our Order Picker (Click and Collect) area, and our Self-Serve Customer Warehouse. As such, these are not typical warehouse roles - you will be customer-facing, whilst carrying out fulfilment operations. A mixture of both logistics and customer service!

    If you are looking for a role where you get to develop your skills and passion in a warehouse/fulfilment role, and co-create the wonderful everyday with our many in-store customers, we would be happy to hear from you.

    The interviews will be between 29 June and 03 July.

    Start date of employment will be Sunday, 26 July.

    WHAT WE OFFER
    • Hourly rate of £13.45 per hour.
    • 12, 16 and 24 hours a week contracts, which will include weekend working.
    • These are permanent contracts where you will be working throughout the year, including the holiday periods.
    • We can discuss flexibility to match your life and our business needs during the interview.

    • Shift times will be between 09:00am and 21:30pm for the Self-Serve Warehouse roles.
    • Shift times will be between 06:00am and 21:30pm for the Customer Order Picking roles.

    WORKING WITH US HAS ITS REWARDS
    Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
    • End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
    • Proud to be a Living Wage Employer.
    • Free car parking, a cycle-to-work scheme and season travel ticket loan.

    ...as well as so much more!

    Click below for a full list of our benefits: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

    WHAT YOU'LL NEED TO HAVE
    • Previous warehouse experience is beneficial but not essential, all you will need is the motivation to make things happen in a fast-paced environment.
    • Ability to prioritise and organise your workload swiftly and with attention to detail.
    • Proven experience in utilising technical equipment to enhance productivity and efficiency.
    • Ensure you are prepared to initiate tasks on your own initiative and to participate actively in group efforts.
    • A strong customer service mindset, and the passion to be helpful and attentive to customers as they navigate our Self-Serve Warehouse.

    WHAT YOU'LL BE DOING DAY TO DAY

    ORDER PICKER
    • You will be collecting products and packages from through out the store, preparing them for collection by our customers.
    • You will be responsible for ensuring compliance with the IKEA Health, Safety & Security Rules & Regulations in your area.
    • You work to ensure the efficiency of the fulfilment operation by working in simple, cost-conscious ways, developing, and sharing good examples of ways of working.

    CUSTOMER SELF-SERVE WAREHOUSE
    • You will be maintaining the Self-Serve Warehouse, which means condensing and moving stock, supporting customers with their questions, and making sure that IKEA's flatpack products are accessible, stocked and ready for our customers to purchase.
    • This is a physical role as you will be manual handling of heavy stock.
    • Ensure all safety protocols and regulations are followed for a secure environment for both our customers and co-workers.

    WE CARE FOR THE PEOPLE
    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.

    RECRUITMENT PROCESS INFORMATION
    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face to face interview in-store.

    We understand not everyone will be selected, but we promise to keep you informed either way.

    For any advice or support, email ari.davies-ho4@Ingka.ikea.com and I will be happy to help!












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