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Production & Supply chain

Market Area Fulfilment Unit Operations Manager

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  • Slacks Creek, Queensland, Australia
  • Logistics & Supply Chain

Job Description

  • Job ID: 373890

  • Date posted: 22/10/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential. [

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Permanent, Full-time, 76hrs/fortnight.
    • Applications close Monday 23 November 2026.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
    • As part of the recruitment process this role requires a pre-employment National Police check for the final candidate.

    About this work area

    As Market Area Store Fulfilment Operations Manager your responsibilities will include, but are not limited to:
    • Ensure high-performing daily operations and maintain an efficient distribution network across all IKEA stores within the assigned geographical market area. This includes standard operating procedures, planning, execution, follow-up, and continuous improvement of operations and the goods-flow process. Conduct relevant negotiations and ensure compliance with IWAY and legal standards, focusing on quality and a customer-centric, collaborative mindset at all touchpoints, while minimising costs.
    • Drive excellence in operations and quality within Store Fulfilment to exceed customer expectations, provide a seamless shopping experience, and ensure high-quality customer interactions.
    • Lead, coach, and develop the Market Area Store Fulfilment organisation and respective store functions in a matrix relationship. Foster an inspiring and motivating environment where people and talent are continuously developed, including long-term competence building, succession planning, and promoting diversity and inclusion.
    • Ensure Store Fulfilment is recognised as an equal business partner at the market level, fully integrated into related processes, and collaborating seamlessly with all relevant stakeholders.
    • Secure seamless cooperation of Store Fulfilment with a customer-centric, collaborative, end-to-end, and process-oriented mindset within the market, towards Group Functions, and other relevant stakeholders.
    • Drive efficiency and implement improvements across all stores in the market as part of a Multichannel Network, in cooperation with relevant stakeholders (e.g., Group Operations, Market Fulfilment Development and Network, Market Retail).



    As Market Area Store Fulfilment Operations Manager you have:
    • Proven ability in planning, executing and continuously improving daily operations, by identifying and acting on opportunities as they appear.
    • Proficiency in working methods that ensure operational excellence in Fulfilment Operations, with a strong ability to collaborate with various stakeholders and bring others on the journey.
    • Previous experience demonstrating strong leadership skills and the ability to coach and develop diverse teams.
    • Strong analytical skills to drive efficiency and implement improvements with an innate ability to manage resources effectively within a multichannel network.
    • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.

    To be considered for this role, experience in the following is essential:
    • 3-5 years of experience as a Senior Manager within the Fulfilment function or equivalent supply chain or logistics role.
    • Robust experience in and in-depth understanding of logistics & supply chain management in a dynamic omnichannel retail environment.
    • Excellent communication skills, and ability to inspire, coach and develop people and secure succession to bring together a high performing team that can contribute to business goals.

    We need people like you!

    At IKEA, work is so much more than a job. Come join us!
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