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Production & Supply chain

Fulfilment Team Leader

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  • Slacks Creek, Queensland, Australia
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 330282

  • Date posted: 24/02/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent Full-time, 76hrs/ fortnight
    • Applications close Tuesday 10 March 2026
    • This role requires availability to work Monday to Sunday, from 6:00am- 9:30pm
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday)
    • As part of the recruitment process this role requires a National Police Check for final candidates

    About this work area

    As Fulfilment Team Leader your responsibilities will include, but are not limited to:
    • Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved.
    • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
    • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure future people succession readiness.
    • Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
    • Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy.
    • Create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects, and analyse existing workload to secure daily volume handling and meet operational excellence.



    As Fulfilment Team Leader you are:
    • Passionate about ensuring we meet our customers in the best way and securing excellence in Fulfilment Operations, leading your team with a customer centric mindset.
    • Experience in leading teams in an operational function with proven record of successful leadership delivering both business results and people development.
    • Sound computer literacy and understanding of Microsoft Office suite/apps.
    • Exceptional communication skills, you can build relationships, collaborate and effectively influence and manage key stakeholders.
    • A forward thinker who works calmly under pressure, capable of making agile decisions and problem solving.
    • Comfortable working a mix of strategic, tactical, and operational tasks. You can manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment.
    • Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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