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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

商场员工(龙华店)

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  • Shenzhen, Guangdong, China
  • Sales & Commercial

Job Description

  • Job ID: 23325CN

  • Date posted: 13/10/2026

    • WHAT YOU'LL NEED TO HAVE

    • Open to change.
    • Enthusiastic and able to work with
    others in a team.
    • A passion for home furnishing and
    retailing.
    • Confident in approaching and
    communicating with people in a
    proactive manner.
    • Curious about peoples’ everyday life at
    home and home furnishing.
    • Ability to prioritize and organize your
    own work to make efficient use of the
    time available.

    A DAY IN YOUR LIFE WITH US

    • Show interest and actively learn about IKEA products and services, sharing knowledge with
    customers and colleagues acting as an ambassador of the IKEA offer and actively meeting and
    offering customers a wider support and contribute throughout the whole shopping journey.
    • By having extensive and wide knowledge of the IKEA range and service offer, cross working areas
    and/or in depth offer customers a holistic and positive shopping experience. Apply the IKEA
    mechanical sales system in several areas as well as maintain range presentation media in work
    areas and ensure that the presented range is up to date. Understand life at home and home
    furnishing to sell complete and sustainable solutions.
    • By in-depth cross work area understanding of the customer journey, support the customer in your
    customer meeting point and beyond considering the IKEA omnichannel environment. Contribute to
    make the customer payment and returns easy and convenient, using the correct tools with
    accuracy.
    • Contribute to the highest goods availability and the scheduled deliveries for customers and stores
    by the correct and on-time execution of the assigned fulfilment tasks. Effectively perform the
    delivery operation in the assigned area, using the available systems and tools that support an
    efficient goods flow process and data integrity. Contribute to stock accuracy to achieve scheduled
    deliveries and product availability for the customers and the store.
    • Operate according to working methods and routines with the aim of maximizing the customer
    meeting point efficiency. Ensure the IKEA store is always a safe and secure environment for visitors
    and colleagues, actively preventing incidents and working according to the company code of
    conduct and complaint with internal regulation and external legislation, specifically related to IKEA
    health and safety.

    ABOUT THIS WORK AREA

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!








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