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Meeting & Understanding Customers

Product Quality & Recovery Team Leader

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  • Richmond, Australia
  • Customer Relations

Job Description

  • Job ID: 351726

  • Date posted: 01/07/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • This role is Permanent Full-time, 76hrs/fortnight
    • Applications close Wednesday 15 July, 2026
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As a Product Quality Coordinator your responsibilities will include, but are not limited to:
    • Ensuring product recovery, quality and compliance processes are upheld to exceed each customer’s expectations.
    • Leading, coaching, and developing the Product Quality & Recovery team with a focus on putting the customer first, while securing team engagement and succession planning
    • Establishing efficient and effective ways of working in the Customer Meeting Point related to product quality and compliance, proactively preventing sales-stopped, defective, or recalled products from reaching customers
    • Helping to establish the conditions for a great commercial shopping experience in the As-Is area, while driving efficient circular recovery operations to reduce the environmental and financial impact of reverse flow products
    • Leading and promoting IKEA's positive commitments to sustainability and circularity across the unit
    • Contributing to the setting of departmental goals and action plans, following up on performance and taking proactive steps to continuously improve results by benchmarking against other units and applying proven solutions and best practice examples



    As a Product Quality Coordinator you are and/or have:
    • Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
    • You have good attention to detail, are solution focused and have a cost-conscious mindset.
    • Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
    • Comfortable with coordinating your team, setting priorities, and delegating responsibility.
    • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
    • Looking to develop and grow within the business.
    • Comfortable with physical work and manual handling, including heavy, repetitive lifting.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!

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