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Meeting & Understanding Customers

Product Quality & Recovery Manager II

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  • Richmond, Canada
  • Sales & Commercial

Job Description

  • Job ID: 355219

  • Date posted: 19/07/2026

    • What you'll need to have

    • You have 3-5 years of leadership experience in a customer-oriented high-volume commercial retail environment.
    • You’re an ambassador and a good example of good IKEA leadership and IKEA values.
    • You have a proven ability to deliver strong business results through people and are business-minded and have a good understanding of customer behaviour in an omnichannel retail environment.
    • You’re able to plan and execute operations in a busy high volume retail environment and can maintain effective work and leadership behaviour in the face of setbacks or pressure.
    • You have extensive knowledge of the store's product quality, safety, and recovery processes and good understanding of merchandising techniques and how to create a commercially attractive As-Is offer, both instore and online.
    • You’re knowledgeable IKEA product range as well as functions within the IKEA units and how they contribute to the product quality, safety and recovery processes.
    • You have extensive knowledge of using IT systems and other tools in daily work duties and good knowledge of the waste management and sustainability principles.
    • You have a good understanding on how each workflow within product quality, safety and recovery affects the profit and loss of the unit.

    A day in your life with us

    • Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first, whilst also securing engagement and succession.
    • Ensure understanding and optimal usage of common working methods, processes and tools related to Product quality & safety and recovery processes across the unit.
    • Lead the establishment of efficient and effective ways of working in the Customer Meeting Point related to product quality and compliance, ensuring the unit works proactively with improving customers product experience by preventing any sales stopped, defect or recalled products from reaching our customers.
    • Establish the pre-requisites to deliver a great commercial shopping experience in the As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of reverse flow products, whilst leading and promoting IKEA's positive commitments to sustainability and circularity.
    • Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.

    About this work area

    From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Product Quality & Recovery Manager II.
    The starting rate/ salary for this position ranges from 75,303 CAD to 103,541.5 CAD and will be based on relevant work experience.
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