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Meeting & Understanding Customers

New Business Development Specialist

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  • Richmond, Victoria, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 334428

  • Date posted: 26/03/2026

    • What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information
    • Position type: Permanent, full-time (Hybrid)
    • Internal job title: IKEA Business Field Sales Specialist
    • Work location: IKEA Richmond
    • Working hours: 9:00am – 5:00pm Monday to Friday, (occasional after-hours to attend events).
    • Pre-employment checks: the final candidate will be required to complete a pre-employment, which includes a National Police Check.
    • Mobility: a valid driver's license is required for customer visits, trade shows and other events.

    Who you are

    As New Business Development Specialist you are or have:
    • A strong understanding of the B2B market landscape, particularly within SMB segments, enabling you to spot and act on new business opportunities.
    • Demonstrated experience in proactive, outbound sales, with the ability to generate and convert leads across multiple channels.
    • A result driven and growth focused mindset, consistently aiming to exceed acquisition and sales targets.
    • Confidence and skill in being the first point of contact for new customers, guiding them through a smooth and positive onboarding journey.
    • Strong analytical capability to interpret market trends, customer behaviour, and competitor activity to identify untapped opportunities.
    • Proficiency in developing compelling proposals and presentations that address customer needs and support the sales process.
    • Excellent communication and relationship building skills, enabling you to engage customers, stakeholders, and cross functional teams with ease.
    • The ability to negotiate effectively and manage contract finalisation with professionalism and attention to detail.
    • A collaborative, solutions-oriented mindset that helps drive customer focused outcomes across teams and functions.
    • A commitment to building strong, long-term customer relationships by delivering high levels of satisfaction.

    About this work area

    As New Business Development Specialist, you are proactive and results driven, dedicated to significantly expanding our B2B customer base. Your primary focus will be on identifying, engaging, and securing new business. Your responsibilities will include, but are not limited to:
    • Proactively drive new business acquisition and direct sales through strategic outbound engagement with small-medium business (SMB).
    • Identify and cultivate new sales leads and opportunities through various channels, converting prospects into loyal IKEA for Business customers.
    • Serve as the initial key point of contact for newly acquired customers, ensuring a seamless onboarding and satisfying customer journey.
    • Collaborate with cross-functional teams to develop and deliver tailored, high-quality solutions that attract and secure new customer accounts.
    • Continuously analyse market trends, customer insights, and competitor activity to proactively identify untapped opportunities and refine new business sales strategies.
    • Skilfully negotiate and support contract finalisation with new clients in collaboration with legal and internal stakeholders.
    • Actively represent IKEA at trade shows and industry events, expertly networking to generate new leads and identify emerging market opportunities for growth.
    • Lay the groundwork for long-term relationships by ensuring high levels of customer satisfaction.



    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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