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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Service Co-worker

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  • Richmond, Victoria, Australia
  • Customer Relations

Job Description

  • Job ID: 365589

  • Date posted: 10/09/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $29.65 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional Information:
    • These positions are temporary part-time roles, offering 30 hours per fortnight. The contracts are scheduled to conclude in April 2027.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
    • To be considered for this role you will be required to attend a group interview on Thursday 1st of October.
    • If you are successful for this role, you will be required to attend a 2-day Welcome induction.

    About this work area

    As Customer Co-worker your responsibilities will include, but are not limited to:
    • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
    • Securing that all products passing through the entrance are paid for.
    • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
    • Supporting customers booking their home delivery and collecting their click and collect.
    • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
    • Handling cash and card payments in a reliable, efficient, accurate and friendly way.
    • Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
    • Ensuring customers have a positive final touchpoint during the IKEA shopping experience.



    As a Customer Co-worker you are:
    • Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
    • Able to remain calm when faced with challenging situations and are pro-active to find solutions.
    • Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset.
    • Able to work closely with your team and other departments or work independently.
    • Able to prioritise tasks in a fast-paced environment.
    • Demonstrate excellent communication skills and basic computer and systems literacy.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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