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Meeting & Understanding Customers

Showroom Supervisor (Kitchen Planning)

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  • Rhodes, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 284542

  • Date posted: 28/03/2025

    • Our team within IKEA
    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.
    What you need to know
    Working at IKEA has its benefits and rewards:
    • $29.71 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Permanent, Full-time 76hrs/fortnight.
    • The internal job title for this role is Sales Coordinator.
    • This role requires availability to work a range of hours from 8:00am – 9:30pm weekdays and alternating weekends per fortnight.
    • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
    • If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
    About this work area
    As a Showroom Supervisor (Sales Coordinator) your responsibilities will include, but are not limited to:
    • Supervising and coordinating the daily operation of the team.
    • Support daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.
    • Deliver training programs and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals.
    • Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
    • Encouraging the team to actively sell the department’s top-selling products, prioritised products, and IKEA service products to maximise sales and long-term profitability.
    • Keeping the area of responsibility clean, tidy, priced, and fully stocked, and ensuring that the IKEA basic merchandising standards are always in place to give customers a positive shopping experience.
    • Analysing and adjusting sales space capacities based on system parameters (sales location management) to secure high stock availability.

    As a Showroom Supervisor (Sales Coordinator) you are or have:
    • Experience in a supervising role or extensive experience in home furnishing retail.
    • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
    • Comfortable with coordinating your team, setting priorities, and delegating responsibility.
    • Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
    • Able to able to optimise sales thorough knowledge of the IKEA product range, local market, and customers.
    • Have strong attention to detail and be able to develop meaningful relationships through your outstanding interpersonal communication skills.
    • Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range.
    We need people like you
    At IKEA, work is so much more than a job. Come join us!
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