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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Showroom Sales Assistant (Kitchen Planning)

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  • Rhodes, Australia
  • Sales & Commercial
  • Part time

Job Description

  • Job ID: 281558

  • Date posted: 17/03/2025

    • Our team within IKEA
    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.
    What you need to know
    Working at IKEA has its benefits and rewards:
    • $28.59 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role Permanent Part-time, 40hrs or 60hrs/fortnight.
    • The shift times required to work will be spread between 8:00am to 7:30pm and 9:30pm (Thursday - Saturday).
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts and be available to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    RECRUITMENT PROCESS AND KEY DATES
    • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
    • If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
    About this work area
    As Sales Co-worker your responsibilities will include, but are not limited to:
    • Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
    • Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them.
    • Supporting customers with their kitchen design process using the kitchen planning 3D rendering software and accessory workshop. You will build strong relationships with the customer throughout their planning journey.
    • Following up on customers after initial planning appointments, via phone call to discuss their kitchen designs, answer questions, and address any concerns.
    • Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
    • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
    • Stay knowledgeable about in-store specials, delivery options, product features and benefits.

    As Sales Co-worker you are or have:
    • Proven experience in a sales or customer service role, ideally within the furniture, colour consulting or high-value items retail industry.
    • Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers.
    • A strong customer-focused mindset, always striving to deliver a memorable shopping experience.
    • An authentic approach in generating sales, whilst maintaining a professional, self-motivated attitude towards meeting sales targets and KPIs.
    • Clear and concise communication skills, a keen eye for detail and strong problem-solving skills.
    • A ‘Togetherness’ mindset with the ability to work autonomously and collaboratively in a team environment.
    • Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range and tools.
    • A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting.
    We need people like you
    At IKEA, work is so much more than a job. Come join us!
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