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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Shopkeeper

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  • Rhodes, New South Wales, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 325733

  • Date posted: 14/01/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is (Permanent Full Time, 76hrs/fortnight.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As ​Shopkeeper​ your responsibilities will include, but are not limited to:

    Optimise sales and profitability by taking ownership of the product range and consistently delivering IKEA commercial priorities and volume commitments.

    Identify and act on commercial opportunities by responding to customer insights, monitoring competitor activity, and using supply and performance analysis to drive informed actions.

    Support customers to buy with confidence by providing strong product knowledge, inspiration, and practical solutions tailored to their needs.

    Partner with cross-functional teams (including Fulfilment and Com-In) to strengthen product availability, uphold merchandising standards, and maintain a full, inspiring, and well-presented shop floor.

    Build a high-trust, high-performance culture by encouraging open two-way feedback, providing clear direction, and engaging co-workers in achieving IKEA objectives.

    Champion IKEA’s sustainability and social responsibility commitments by embedding responsible practices into daily ways of working.



    As ​Shopkeeper​ you are and/or have:

    Commercially minded and results-driven, with a strong customer focus.

    Proven experience working in a fast-paced retail/commercial environment.

    Demonstrated experience in a customer-led business, delivering a positive end-to-end experience.

    Skilled in active selling by understanding customer needs and recommending relevant solutions.

    Genuine interest in people’s everyday life at home and home furnishing.

    Adaptable and flexible, with a positive approach to change.

    Able to work effectively both independently and as part of a collaborative team.

    Confident decision-maker who takes initiative and acts with accountability.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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