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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Self-Serve Team Leader role

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  • Rhodes, New South Wales, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 325395

  • Date posted: 09/01/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Temporary, Full-time, 76hrs/fortnight.
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (from 8am -9.30pm ). You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As Sales Team Leader your responsibilities will include, but are not limited to:
    • Drive sales growth by understanding our customers’ needs, analysing the local market, and monitoring competition to prioritise products and services that enhance profitability.
    • Securing operational performance and development of dedicated area of the business
    • Responsible for execution of central solution and ways of working as well as development and constant improvement of local ways of working and internal service agreements.
    • Develop and maintain comprehensive product knowledge, sharing insights with both customers and team members.
    • Ensure a seamless and positive customer experience across both channels, consistently meeting customer expectations.
    • Lead and motivate team members to maintain an organised, well-stocked environment, ensuring the IKEA product range is presented in an inspiring and engaging way.
    • Consistently analysing sales data to identify opportunities for improvement and implementing strategies to streamline processes and drive business results.



    As Sales Team Leader you are:
    • Proactive and customer-focused, using the right attitude and behaviours to actively drive sales and assist customers in their buying decisions.
    • Skilled in understanding customer behaviour and effectively applying this knowledge to influence sales and service strategies.
    • Committed to developing co-workers by managing performance, providing coaching, and building a strong talent pipeline for future leadership roles.
    • Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.
    • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.




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