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Production & Supply chain

Fulfilment Operations Manager

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  • Rhodes, Australia
  • Logistics & Supply Chain

Job Description

  • Job ID: 342906

  • Date posted: 12/05/2026



    • We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

    About this work area

    As Fulfilment Operations Manager your responsibilities will include, but are not limited to:
    • Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
    • Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
    • Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
    • Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
    • Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
    • Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.



    To be considered for this role, you will need to have:
    • A sound understanding of Customer Fulfilment performance monitoring and influencing factors.
    • Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
    • Previous experience demonstrating strong leadership skills and the initiative to coach medium to large sized diverse teams.
    • An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
    • Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
    • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
    • The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
    • The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

    About the role
    This role is Permanent Full-time, 76hrs/fortnight
    Applications close Tuesday 26 May 2026
    As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    If your application is progressed through the recruitment process, you may be requested to obtain a National Police Check by the Recruiter.

    We need people like you!

    At IKEA, work is so much more than a job. Come join us!
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