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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Team Leader

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  • Rhodes, New South Wales, Australia
  • Customer Relations
  • Full time

Job Description

  • Job ID: 339403

  • Date posted: 28/04/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent Full-time, 76hrs/fortnight
    • Applications close Tuesday 12 May 2026
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts:
    o Sunday to Wednesday – 8:30am to 8:30pm
    o Thursday to Saturday – 8:30am to 10:30pm
    • You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As Customer Team Leader your responsibilities will include:
    • Leading the daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey.
    • Supporting daily workflow, customer escalations, and being the expert with technical and system support for efficient operations and accurate stock level information.
    • Supporting your manager with the recruitment, retention, performance, succession planning and competence development of the team.
    • Leading by example with exceptional customer service, and a high level of integrity, compassion, and efficiency as an ambassador of the IKEA values.
    • Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines.
    • Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible.



    As a Customer Team Leader you are and have:
    • Demonstrated experience leading a team (minimum 1 year) and providing exceptional customer service.
    • Strong technical and systems knowledge with the capability learn internal systems and ensure accurate workflow within your team.
    • Highly developed communication, collaboration, and organisational skills.
    • Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
    • A leader who demonstrates the IKEA values and always leads by example.
    • An energetic leadership style: you thrive on the buzz you get from fast paced retail environment.
    • Proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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