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Meeting & Understanding Customers

Shopkeeper (40T, Perm) - IKEA Dongbusan

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  • Busan, South Korea
  • Sales & Commercial

Job Description

  • Job ID: 354461

  • Date posted: 10/07/2026

    • Who you are

    • You have a positive attitude toward sales and customer service, and you know how to support customers in making confident buying decisions.
    • You are commercially minded, with a good understanding of sales steering, sales space management, and how to create strong business performance.
    • You understand the local market, competition, and customer needs, and you use this knowledge to identify opportunities.
    • You are confident using relevant tools and ways of working across selling, pricing, store operations, range presentation, and in-store logistics.
    • You are numerate, digitally confident, and comfortable working in a fast-paced, future-oriented environment.
    • You are passionate about achieving goals, delivering results, and creating the best experience for IKEA customers.
    • Your personal values reflect the IKEA values, and you are motivated by contributing to both individual and team success.
    • You are a strong leader who develops people, provides clarity and inspiration, and creates collaboration and togetherness within the team.
    • You make well-considered decisions, embrace change, and continuously look for better, simpler, and faster ways of working.

    Your responsibilities

    • Ensure the department is staffed with competent co-workers in the right place at the right time so customers receive active support throughout their shopping experience.
    • Maintain an excellent shopping environment by ensuring the shop is fully stocked, well-merchandised, and presented in a way that inspires and satisfies customers.
    • Ensure your team has strong knowledge of the product range and IKEA services so they can improve the customer experience and support sales effectively.
    • Use knowledge of IKEA sales channels, commercial priorities, customer feedback, product availability, and market conditions to identify opportunities and drive commercial performance.
    • Take ownership of department goals and implement action plans in line with business priorities to deliver sales growth and long-term profitability.
    • Monitor competition and work closely with relevant stakeholders to take appropriate commercial action when needed.
    • Lead, coach, and develop your team, including succession planning, while promoting IKEA’s values and commitment to sustainability.

    Our team within IKEA

    • You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers.
    • Your leadership is based on performing and delivering while learning and developing.
    • You get as much out of helping your team achieve and develop as you do of your own achievements.
    • Lead and develop people.
    • Inspire and clarify.
    • Create togetherness.
    • You develop your team and its individual members and ensure you have a succession in place.
    • You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

    Questions and support? Let's connect!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager.

    If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

    Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

    If you have questions regarding recruitment process, please contact to anna.lee2@ingka.ikea.com.

    채용 시 참고사항

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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