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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Commercial Co-worker

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  • Pune, Maharashtra, India
  • Sales & Commercial

Job Description

  • Job ID: 368261

  • Date posted: 22/09/2026

    • Who you are

    • You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
    • You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.
    • You are friendly, approachable, and always ready to assist customers with their needs.
    • Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
    • You have experience in customer service and a retail environment.
    • You have strong interpersonal skills and the ability to build positive relationships with customers.
    • You are able to manage multiple tasks efficiently in a fast-paced environment.
    • You have strong problem-solving skills and excellent attention to detail.
    • You are comfortable working independently as well as contributing effectively as part of a team.
    • You are fluent in English, both written and spoken.
    • You have a genuine passion for home furnishing and an understanding of customers’ everyday lives at home.

    Your responsibilities

    • Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
    • Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
    • Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
    • Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
    • Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
    • Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
    • Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
    • Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
    From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"








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