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P&C Services Expert with English (Services for Switzerland), Ingka Business Service Center

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  • Poznań, Wielkopolskie, Poland
  • People & HR

Job Description

  • Job ID: 330355

  • Date posted: 12/06/2026

    • Who you are

    you are looking for an employer who guarantees a sense of security, stability, diversity and openness to others,
    caring for the planet and doing things with people in mind are important for you,
    you are authentic in interactions with others and want to be able to pursue your passions,
    you enjoy taking the initiative and you do not shy away from a challenge,
    you see yourself in the role of Internal Trainer, coach or mentor for other team members
    you are ready to support your Team Leader and act as their backup whenever needed
    you have strong experience in Personnel Administration and Payroll, and you confidently apply this knowledge in HR operations
    you know how to work with a ticket system,
    you have an expert knowledge of Swiss labour law
    you have an expert knowledge of Swiss retirement and pension funds law,
    you have proven experience working with SAP within HR/People & Culture processes

    you are fluent in German/Italian/French and English,
    you demonstrate a high level of proficiency in MS Office applications, with particular expertise in advanced Excel functionalities
    *experience with Service Now and Avature will be an asset

    A day in your life with us

    Team Leader’s morning briefing/catch-up with the team,

    processing of ongoing orders from the country, e.g. a request for a change to an Co-worker's employment terms in the systems,

    contact with the national HR unit, e.g. clarification of an error in an insurance application,

    further processing in the system,

    FIKA, that is a coffee break (virtual or on the office patio),

    weekly team meeting, e.g. to discuss current topics, holiday plans, important instructions from the Business Partner,

    work in Excel, e.g. extracting a report from the system,

    conversation with your Buddy (your mentor during the onboarding), e.g. sharing the next bit of knowledge about a given process,

    lunch (if in the office, then with the team),

    self-study, e.g. e-learning concerning cultural differences or Excel carried out via a training platform,

    work at a “helpline”, i.e. employee support line (telephone/e-mail/chat),

    reviewing company news, e.g. finding out who won the competition for the best photo promoting a healthy lifestyle.

    * The duties in a given position vary depending on the character of the team and the cyclical nature of the services delivered.

    How you feel in your workplace is important to us, so if you want your day at work to look similar to what is described above, feel free to apply.

    And what will you gain by joining us?

    Together as a team

    In the P&C Switzerland team, together with Junior Specialists, Specialists and other Senior Specialists, you will process P&C and payroll matters for the employees of IKEA stores and companies in Switzerland. This includes answering colleagues’ questions related to HR Administration and Payroll (via email and phone) or handling their personal data. You will be supported in your daily work by a Team Leader, whom you can consult in demanding situations.

    Questions and support? Let's connect!

    If you need support or have any questions about the recruitment process, please contact us at recruitment.bsc.pl@ingka.ikea.com.

    Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote.

    We’re looking forward to meeting you!

    A little about us

    As Ingka Business Service Center, we are part of IKEA and we support stores and other IKEA units with financial and payroll services. Our office (Regional HUB Europe) is located in Poznań, at 6a Szwedzka Street (Centrum Franowo). We will provide you with the opportunity to spread your wings in the People&Culture field. What matters to us is whether our values, such as a sense of community, simplicity or renew and improve, appeal to you. With us, you can be yourself and work the way you want – we care about your authenticity and freedom of self-expression. We focus on job stability and building long-term relationships with our Co-workers (also through a loyalty program – working with us longer earns you an additional financial bonus). At IKEA, you manage your career – it is up to you to choose the path of development within the team, by taking part in international projects or even within the organisation worldwide.

    When you get to know us better, you will see that work at IKEA means… so much more!

    Our FIKA will perk you up for sure, but we offer more perks than that:

    hybrid working model,

    fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration,

    free underground parking with electric charger and bicycle parking,

    stable employment (employment contract),

    flexible terms of employment (depending on the team – full-time and part-time),

    flexible working hours (we start work between 7 and 10 a.m.),

    annual appreciation bonus dependent on performance in the relevant fiscal year,

    home work allowance,

    cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives),

    Tack! loyalty programme for Co-workers – working with us longer earns you an additional financial bonus,

    private medical care for IKEA Co-workers and their families,

    wellbeing support – Edenred pre-paid lunch card, Employee Assistance Programme – support in difficult life situations,

    personal accident insurance and pension plan,

    jubilee awards, gifts and special events,

    additional 4-week paternity leave,

    cofinancing of language courses.
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