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People, Projects & Support

GBO Knowledge Specialist I, Ingka Business Service Center

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  • Poznan, Poland
  • Administration & Support Services

Job Description

  • Job ID: 351417

  • Date posted: 22/06/2026

    • Who you are

    • you are passionate about creating an IKEA fit for the future and energised by the capability and potential that GBO will offer in that respect,
    • you have a bachelor’s degree with 5+ years of experience or a Master’s degree with 3+ years of experience in knowledge management, organizational learning, international development, international affairs, or a relevant advanced degree (nice to have but not mandatory),
    • you are fluent in English,
    • you have experience in leading different projects (nice to have but not mandatory),
    • you have very good working knowledge management capabilities, understanding of the importance and process of knowledge management,
    • business analytics skills, including the ability to create business process maps and related documentation
    • you are also a good team player who knows how to lead your own projects and initiatives independently,
    • you have strong influencing and communication skills and the ability to collaborate across all levels of the organisation,
    • increasing customer value, driving business growth, and delivering high-quality services energizes you,
    • constantly being on the move and challenging the status quo to continuously improve knowledge processes for the organisation's benefit is something important for you,
    • you are also energized by solving problems and getting things done,
    • you have good knowledge of end-to-end (E2E) process design and process improvement.

    A day in your life with us

    • create the process documentation and supporting materials
    • review of KM knowledge articles quality and usability according to the agreed SLAs and its continuous improvement,
    • cooperation with Country P&C on setting up, reviewing, and updating knowledge articles at the Now P&C service portal,
    • support in identifying the best practices & knowledge that has been created,
    • working in partnership with GBO P&C Service teams,
    • leading continuous improvement initiatives around the knowledge management area.

    How you feel in your workplace is important to us, so if you want your day at work to look similar to what is described above, feel free to apply.
    And what will you gain by joining us?

    Together as a team

    As the GBO P&C Knowledge Management Specialist, you will be responsible for the implementation of a knowledge management approach for P&C Services at GBO function.

    Questions and support? Let's connect!

    If you need support or have any questions about the recruitment process, please contact us at recruitment.bsc.pl@ingka.ikea.com.
    Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote.
    We’re looking forward to meeting you!

    A little about us

    As Ingka Business Service Center, we are part of IKEA and we support shops and other IKEA companies with financial and payroll services. Our office (Regional HUB Europe) is located in Poznań, at 6a Szwedzka Street (Centrum Franowo). We will provide you with the opportunity to spread your wings in the Finance field. What matters to us is whether our values, such as a sense of community, simplicity or the search for new solutions, appeal to you. With us, you can be yourself and work the way you want – we care about your authenticity and freedom of self-expression. We focus on job stability and building long-term relationships with our employees (also through a loyalty programme – working with us longer earns you an additional financial bonus). At IKEA, you manage your career – it is up to you to choose the path of development within the team, by taking part in international projects or even within the organisation worldwide.
    When you get to know us better, you will see how much you can get from working at IKEA!
    Our FIKA will perk you up for sure, but we offer more perks than that:
    • remote/hybrid working model,
    • fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration,
    • free underground parking with electric charger and bicycle parking,
    • stable employment (employment contract),
    • flexible terms of employment (depending on the team – full-time and part-time),
    • flexible working hours (we start work between 7 and 10 a.m.),
    • annual appreciation bonus dependent on performance in the relevant fiscal year,
    • home work allowance,
    • cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives),
    • Tack! loyalty programme for employees – working with us longer earns you an additional financial bonus,
    • private medical care for IKEA employees and their families,
    • well being support – Edenred pre paid lunch card, Employee Support Programme – support in difficult life situations,
    • personal accident insurance and pension plan,
    • jubilee awards, gifts and special events,
    • additional 4-week paternity leave,
    • co financing of language courses.
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