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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Shopkeeper II

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  • West Chester, Ohio
  • Sales & Commercial

Job Description

  • Job ID: 358865

  • Date posted: 03/08/2026

    • Why we will love you

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    As a Retail Department Manager, optimizing the IKEA shopping experience to secure satisfied customers and increase sales, you will:
    - Maximize sales and profitability in the core area by prioritizing top-selling products, managing overstock and out-of-stock items, and addressing customer feedback.
    - Oversee the selection, onboarding, and development of co-workers, ensuring individual development plans are in place for succession.
    - Manages resource planning, co-worker relations, and performance, while delegating responsibilities.
    - Maintain the core area shops, ensuring they are well-stocked, organized, and consistently present the IKEA product range to inspire and satisfy customers.
    - Collaborate with matrix partners, such as other Shopkeepers, Visual Merchandising Manager, Interior Design Manager, and Logistics Partners to optimize sales and achieve department goals aligned with country priorities.
    - Implement and communicate the department's Home Furnishing Business (HFB) action plan and ensure department goals are met.
    - Ensure the team has the correct knowledge and product range in the department and the IKEA services (including remote planning) so they can provide an excellent customer shopping experience.
    - Monitor the competition, taking appropriate actions and communicating insights to matrix partners in the Service Office.
    - Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
    - This job profile applies to the following core areas of the business: Living Rooms, Bedrooms, Kitchens & Activities.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    JOB TYPE: Perm, Full Time
    BENEFITS ELIGIBLE: Yes
    HOURS: Salary role. Retail environment, must have open availability Monday through Sunday

    This position will support either Core Area Living Rooms or Bedrooms departments.

    The pay range for this role is $63,219 to $90,719

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well
    and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment

    Qualifications

    5 years of experience:
    - Experience managing, leading and coaching teams.
    - Experience working in a retail, customer-oriented business.
    - Experience with active selling, based on an understanding of customer needs.
    - Experience in vendor relationship management.
    Requirements:
    - Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs).
    The starting rate/ salary for this position ranges from 63,219 USD to 90,719 USD and will be based on relevant work experience.
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