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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Experience Team Leader

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  • North York, Canada
  • Customer Relations

Job Description

  • Job ID: 354010

  • Date posted: 16-07-2026

    • What you'll need to have

    • Minimum 5 years of related experience

    • Minimum 1 year of managerial experience

    A day in your life with us

    • Secure the customer experience assignment, strategy implementation and responsibility for its performance.
    • Lead the customer team and collaborate with key stakeholders to ensure a rewarding customer experience.
    • Analyse and ensure performance standards of the team are met and corrective actions are implemented to ensure an excellent customer experience.
    • Lead the process of onboarding, training and development of the competence of co-workers.
    • Ensure meeting of customer expectation with maximum impact by ensuring continuous follow up of experiences.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Customer Experience Team Leader II
    The starting rate/ salary for this position ranges from 58,960 CAD to 81,070 CAD and will be based on relevant work experience.
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