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Meeting & Understanding Customers

Commercial Team Leader - Pacific

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  • New Delhi, India
  • Sales & Commercial

Job Description

  • Job ID: 351347

  • Date posted: 25/06/2026

    • Who you are

    You are passionate about retail, home furnishing and creating exceptional customer experiences. You thrive in a fast-paced, multichannel environment and enjoy leading people to achieve strong commercial results. You are business-minded, customer-focused and motivated by turning opportunities into measurable outcomes.
    You bring a strong sales mindset combined with leadership capability. You enjoy coaching others, building trust and inspiring teams to perform at their best. You understand customer behaviour, merchandising principles and how to drive sales through smart planning and execution.
    You likely have:

    Lead a team of home furnishing consultants, implement the home furnishing consulting action plan by working in collaboration with the commercial team, and take responsibility for home furnishing goals, secure an action plan that in line with country priorities.

    •Experience in sales and leading teams in a customer-focused environment
    •Strong commercial awareness and a results-driven mindset
    •The ability to identify and act on business opportunities
    •Confidence in decision-making and prioritisation
    •A collaborative approach and strong communication skills
    •Passion for developing people and building engaged teams
    •Flexibility to work in a dynamic retail setting
    •Alignment with IKEA values and a passion for life at home

    Your responsibilities

    As a Commercial Team Leader, you optimise the shopping experience to drive sales and customer satisfaction while ensuring operational excellence. You lead from the shop floor, inspiring your team and ensuring every customer interaction reflects our standards.

    You will:

    •Lead, coach and develop your team to deliver strong commercial performance
    •Ensure your department is always fully stocked, priced, clean and inspiring
    •Drive sales steering based on priorities, customer insights and local market trends
    •Act quickly on commercial opportunities, stock situations and customer feedback
    •Execute department action plans aligned with store and country priorities
    •Deliver excellent customer experiences across all sales channels
    •Promote and implement sustainability initiatives within your team
    •Monitor key performance indicators and take corrective actions
    •Collaborate with stakeholders to strengthen commercial outcomes
    •Support fulfilment operations to ensure product availability and efficiency
    •Recruit, onboard and develop talent while planning for succession

    Together as a team

    Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colours, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too!

    We are an equal opportunity employer:

    At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








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