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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Sales Team Leader

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  • Navi Mumbai, India
  • Customer Relations
  • Full Time
  • Regular

Job Description

  • Job ID: 359038

  • Date posted: 04/08/2026

    • A day in your life with us

    As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

    Candidates should posses the right attitude and behaviour to sell actively and help customers to buy, understanding of customer behaviour and understanding and active use of the Selling the IKEA way and Pricing the IKEA way manuals. Candidate should have experience in Sales steering, Sales location management/sales space capacity, IKEA product range, including service products. Candidates should have knowledge about competitors and your local market and candidates should posses numeracy and computer literacy.

    Candidates should be Business-minded and have a passion for selling, reaching your goals and getting the best for IKEA customers and the IKEA values accurately reflect your own values. Candidates enjoy working in a fast-paced and future-oriented environment. You get as much out of helping your team achieve and develop as you do of your own achievements.

    Candidates should have the ability to make things happen by championing flexibility, speed and simplicity, considered decision-maker. Candidates should have the ability to take responsibility and delegate when necessary. A good communicator who speaks to co-workers and customers in a friendly and engaged manner.

    Your responsibilities

    Your responsibilities will include:

    1.Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching co-workers.

    2.Together with your team, you focus on putting the customer first in everything you do within the store shop. Every customer must have a shopping experience that exceeds his or her expectations.

    3.You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well, assembled and available.)

    4.Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples. You define your individual contribution and goals for delivering the department plan.

    5.You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.

    6.You are proactive in finding opportunities and acting on them to maximise sales through understanding customers and the local market and keeping an eye on competition.

    7.You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).

    8.You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.

    9.You execute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level.

    10.You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
    At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








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