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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Relations Co-worker

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  • Mumbai Worli, India
  • Customer Relations
  • Part Time
  • Regular

Job Description

  • Job ID: 362180

  • Date posted: 21/08/2026

    • Who you are

    • You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
    • You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.
    • You are friendly, approachable, and always ready to assist customers with their needs.
    • Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
    • You have experience in customer service and a retail environment.
    • You have strong interpersonal skills and the ability to build positive relationships with customers.
    • You are able to manage multiple tasks efficiently in a fast-paced environment.
    • You have strong problem-solving skills and excellent attention to detail.
    • You are comfortable working independently as well as contributing effectively as part of a team.
    • You are fluent in English, both written and spoken.
    • You have a genuine passion for home furnishing and an understanding of customers’ everyday lives at home.

    Your responsibilities

    • Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
    • Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
    • Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
    • Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
    • Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
    • Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
    • Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
    • Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
    From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"








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