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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Checkout Services Team Leader

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  • Matosinhos Municipality, Portugal
  • Customer Relations

Job Description

  • Job ID: 361188

  • Date posted: 19/08/2026

    • Who you are

    • Self-reliant and motivated with a proven ability to work as part of a larger team;
    • Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available;
    • Ability to plan staffing of cash line according to the customer flow;
    • Experience of actively meeting customer needs through understanding your customers in a service industry;
    • Experience of working in a fast-paced environment;
    • Ability to adjust the style of communication to get the message across to the receiver;
    • Confident decision-maker;
    • Experience of check-out service gained in the retail industry;
    • Ability to read and understand written English.

    A day in your life with us

    • The priority of the job is to give our customers a positive payment experience by ensuring that our check-outs are efficiently equipped, the co-workers are ready and available to help customers;
    • Ensure that our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way;
    • Follow up on the queuing policy and waiting times in the check-out area and take action to ensure we keep the agreed goals;
    • Work together with other functions to improve the shopping experience for our customers in order to generate more sales;
    • Know the check-out action plan and support the goals and targets given;
    • Contribute to the check-out action plan and take ownership in its delivery;
    • Understand the impact of check-out actions on the financial results and act according to that;
    • Follow cash handling procedures to ensure the security of money handling.

    Together as a team

    Some would call us idealists who want to change the world, but we are firm believers that we actually can have a positive impact on people, society and planet. We put our heads together to solve the big questions: how IKEA products can become circular by using material and resources in the best way, how to improve the lives of the people who create our products, and how IKEA can benefit the communities where we operate.

    At IKEA / Ingka Group we believe everyone deserves to feel welcomed, respected, supported and valued, regardless of any identity dimension or life circumstances. We are committed to create a diverse work environment where everyone feels included and has access to the same opportunities. We want to reflect the society we live in and do not tolerate discrimination. It is based in these values that we work daily, because we believe diversity is the key to our success and inclusion is everyone’s responsibility.








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