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Meeting & Understanding Customers

Sales Coordinator Self Serve

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  • Marsden Park, New South Wales, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 321011

  • Date posted: 01/12/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • This role is Temporary 76 hours/fortnight
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As a Sales Coordinator your responsibilities will include, but are not limited to:
    • Supervising and coordinating the daily operation of the team.
    • Support daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.
    • Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
    • Encouraging the team to actively sell the department’s top-selling products, prioritised products, and IKEA service products to maximise sales and long-term profitability.
    • Keeping the area of responsibility clean, tidy, priced, and fully stocked, and ensuring that the IKEA basic merchandising standards are always in place to give customers a positive shopping experience.
    • Analysing and adjusting sales space capacities based on system parameters (sales location management) to secure high stock availability.



    As a Sales Coordinator you are:
    • Passionate about people’s everyday life at home and home furnishing.
    • Able to able to optimise sales through thorough knowledge of the IKEA product range, local market, and customers.
    • Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
    • Friendly and comfortable with connecting and interacting with people and enjoy working in a fast-paced environment.
    • Comfortable with coordinating your team, setting priorities and delegating responsibility.
    • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
    • Looking to develop and grow within the business.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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