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Product Quality and Recovery Manager

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  • Marsden Park, New South Wales, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 321772

  • Date posted: 04/12/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    • This role is permanent full time 76 hours/fortnight
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As Product Recovery & Quality Manager your responsibilities will include, but are not limited to:
    • Coaching and managing co-workers to secure competence development and succession planning.
    • Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
    • Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
    • Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.
    • Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter.
    • Presenting IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store.
    • Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.



    As Product Recovery & Quality Manager you are or have:
    • You are a confident leader with a passion for sustainability and are determined to make a difference.
    • Proven experience in delivering on sales KPI’S & budgets, with knowledge of how to maximise profitability & growth potential of your department.
    • Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
    • A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others.
    • Adaptable based on changing business needs and can influence stakeholders to align to your vision.
    • Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
    • Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).
    • Good knowledge of the waste management and sustainability principles is desirable




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