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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Sales & Customer Experience Coworker

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  • Marsden Park, Australia
  • Sales & Commercial

Job Description

  • Job ID: 346356

  • Date posted: 05/06/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • Rosters published 4 weeks in advance.
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
    • 24/7 access to our Employee Assistance Program for health and wellbeing support

    Additional information:
    • This role is Permanent Part time 30 hrs/fortnight
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
    • If your application is progressed you will be required to attend a Group Assessment Centre on Wednesday 17 June 2026

    About this work area

    As Sales Co-worker your responsibilities will include, but are not limited to:
    • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
    • Actively participating in selling products with a positive attitude and contribute to business goals and growth.
    • Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked.
    • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
    • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
    • Handling cash and card payments in a reliable, efficient, accurate and friendly way.



    As Sales Co-worker you are or have:
    • Excellent communication skills.
    • Basic computer and systems literacy.
    • Passionate about learning and sharing the IKEA product range with customers.
    • Able to prioritise multiple tasks and are comfortable with on-the-job physical activity.
    • Adopt a customer-focused mindset and strive to deliver a memorable shopping experience.
    • A friendly attitude and are comfortable with connecting and interacting with people.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!

    https://www.youtube.com/embed/8x_g3CQMWqI
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