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Meeting & Understanding Customers

Retail Sales Planning Keyholder - Madison

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  • Madison, Wisconsin
  • Sales & Commercial

Job Description

  • Job ID: 360199

  • Date posted: 11/08/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. Join our team and start a better life for yourself.

    What you'll be doing day to day

    As a Retail Sales Planning keyholder, responsible for optimizing the shopping experience and maximizing retail sales, you will:
    - Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses.
    - Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services.
    - Create relationships with customers to identify customer needs and provide support before, during and after the sales.
    - Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification.
    - Drive repeat visitation to the IKEA stores by ensuring the sales team is customer-centric and is focused on providing a great shopping and branding experience.
    - Overseeing day-to-day operations when assigned, including opening and/or closing duties for the store.
    - Responsible for a safe and secure work environment, including but not limited to escalated customer issues, customer and co-worker injuries, first aid/CPR/AED, and emergency protocols.
    - Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards.
    - Ensure implementation of working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
    - Performs CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    JOB TYPE: Permanent, full-time
    BENEFITS ELIGIBLE: Yes
    HOURS: Requires open availability seven days a week
    Approximate start date will be early October
    We have five positions available

    The pay range for this role is $21.92 to $30.97

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

    Qualifications

    • Previous retail selling experience.
    - Experience in a consultative sales environment.
    - Experience leading change initiatives and building new programs in a retail space environment.
    - Experience in designing kitchen and bath preferred.
    The starting rate/ salary for this position ranges from USD to USD and will be based on relevant work experience.
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