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Meeting & Understanding Customers

Customer Relations Administrator - Greenwich

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  • London, London, City Of, United Kingdom
  • Customer Relations

Job Description

  • Job ID: 369381

  • Date posted: 28/09/2026



    • IKEA Greenwich are looking to welcome a Customer Relations Administrator, in IKEA we call this a Customer Relations Specialist.

    Become a Customer Relations Administrator at IKEA and play a key role in delivering great customer experiences. In this fast-paced and rewarding role, you'll solve problems, coordinate solutions, and build good relationships with customers and colleagues alike. Every day presents new opportunities, whether you are addressing service issues or streamlining processes that improve the customer experience. If you're organised, customer-focused, and thrive in a dynamic environment, this is an exciting opportunity to grow your skills while helping create a better everyday life for IKEA customers.


    WHAT WE OFFER

    • The Start Date of employment will be 2nd November 2026
    • Starting salary of £24,854 per annum, based on competence, experience and a 32 hour per week contract.
    • 32 Hours working 5 days per week including 3 out of 4 weekends.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WHAT YOU'LL NEED TO HAVE

    • You like to take charge of situations, manage multiple commitments efficiently, and value teamwork, while also being able to follow through on assignments without ongoing oversight.
    • You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
    • Be proficient with IT, the Microsoft Office suite, using the internet and relevant programmes to support the customer experience.
    •Technical proficiency, with the willingness to learn and adopt new IT systems.
    • The confidence to maintain composure and professionalism when dealing with a variety of customers and complex complaints.
    • You will engage in ongoing educational growth, being equipped to manage varied requests while making quick yet equitable decisions and conveying messages clearly in accordance with IKEA Values.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Secure all back office operational processes and routines are carried out as required and in a timely manner.
    • Co-ordinate an appropriate & swift response to service failures by acting as the liaison between the customer, store and customer support centre.
    • Provide data & follow-up on the root cause of persistent issues, sharing with all service partners and stake holders. Contribute to the creation of effective & efficient working methods & routines.
    • Ensure a customer-friendly, efficient & cost-effective handling of the after-sales processes and routines.
    • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and abilities to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks

    ..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to- face interview.

    We understand not everyone will be shortlisted, but we promise to keep you informed either way.

    For any advice or support, email Recruiter jack.mcskeane@Ingka.ikea.com and I will be happy to help!












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