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Meeting & Understanding Customers

Commercial Sales Team Leader

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  • Kelowna, Canada
  • Sales & Commercial

Job Description

  • Job ID: 337022

  • Date posted: 08/06/2026

    • What you need to know

    '- Proven experience in active selling by understanding customers, their needs, and local market behaviors.
    - Strong commercial mindset with the ability to identify priorities and adjust quickly in response to business needs.
    - Background in retail sales or interior design–focused environments; home furnishing or lifestyle retail experience preferred.
    - Minimum 1 year of leadership experience, including coaching, mentoring, and performance management.
    - Passion for developing people, building talent pipelines, and driving results through others.



    '- Optimise sales and profitability by owning the product range and actively delivering commercial priorities and volume targets.
    - Translate local market insights, customer feedback, and seasonal trends into actionable commercial plans.
    - Maintain strong awareness of competition, pricing, supply flow, and performance metrics.
    - Use business analytics and KPIs to identify opportunities, risks, and growth drivers.
    - Act quickly on feedback to continuously improve the shopping experience.
    - Lead, coach, and inspire a diverse sales team through clear goals, regular follow‑ups, and performance reviews.
    - Create and execute action plans focused on coaching, mentoring, and continuous improvement.



    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!







    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Sales Team Leader
    The starting rate/ salary for this position ranges from 49,120 CAD to 61,400 CAD and will be based on relevant work experience.
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