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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Commercial Manager

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  • Jaipur, India
  • Sales & Commercial

Job Description

  • Job ID: 360331

  • Date posted: 14/08/2026

    • Who you are

    1. You have proven experience in leading and developing teams and leaders in a fast-paced, customer-focused retail environment.
    2. You have a strong commercial mindset with the ability to drive sales, profitability and customer satisfaction.
    3. You understand business and management principles, including strategic planning, resource allocation, performance management and leadership.
    4. You have strong knowledge of retail operations, commercial planning, inventory management and merchandise presentation.
    5. You are analytical and comfortable working with sales figures, KPIs, budgets, costs and P&L to make informed business decisions.
    6. You have experience setting and implementing action plans, budgets and commercial strategies, with the ability to think and act strategically.
    7. You have a strong understanding of what an excellent customer experience looks like in an omnichannel retail environment.
    8. You are passionate about home furnishing, customer needs and creating locally relevant shopping experiences.
    9. You are confident in using customer insights, market knowledge and competitor understanding to identify business opportunities.
    10. You are an inclusive and inspiring leader who can engage, empower and develop people while building a diverse and high-performing team.
    11. You are comfortable working collaboratively with multiple stakeholders and leading through influence in a multichannel retail environment.
    12. Experience in an IKEA Shopkeeper and/or Commercial Activity Manager (CAM) role, with proven results, is an advantage.
    13. You are motivated by IKEA’s values and committed to creating a better everyday life for the many people.

    Your responsibilities

    1. Lead the Commercial function for IKEA’s new Customer Meeting Point (CMP) in Pune, driving sales, profitability, customer satisfaction and brand positioning in a new market.
    2. Develop and execute the commercial action plan and calendar, aligned with IKEA India’s business priorities and omnichannel market development strategy.
    3. Lead and inspire the Commercial team across Selling, Com-In and Logistics, working closely with Food and Customer Relations to deliver a seamless omnichannel customer experience.
    4. Drive sales and profitability by leveraging knowledge of the IKEA range, local market, competition, customer needs and shopping behaviors.
    5. Contribute to the store business plan by identifying local market opportunities and translating customer insights into relevant, inspiring and commercially effective home furnishing solutions.
    6. Ensure an inspiring and locally relevant range presentation, store layout and communication across physical and digital channels.
    7. Monitor commercial performance, financial goals, KPIs and costs, identify deviations and take appropriate corrective actions.
    8. Ensure the right number of competent co-workers are available at the right time to deliver an excellent and efficient customer experience.
    9. Build, lead and develop a diverse, high-performing commercial team, identifying talent and creating opportunities for succession and future leadership.
    10. Set clear goals and expectations for team members, provide regular feedback and follow up on performance and development.
    11. Use IKEA research, customer insights and commercial tools to continuously improve the shopping experience and easy buying process across all channels.
    12. Ensure successful implementation of country priorities, commercial processes and IKEA ways of working while sharing and implementing best practices.
    13. Strengthen IKEA’s connection with the local Pune community, ensuring the customer experience and commercial offer are relevant to local needs.
    14. Ensure all activities comply with the IKEA Code of Conduct, Employment Standards and relevant policies.
    15. Contribute to IKEA’s social and environmental commitments and integrate sustainability into commercial and operational decisions.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!








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