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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Retail Customer Service Associate

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  • Hicksville, New York, United States
  • Customer Relations

Job Description

  • Job ID: 376491

  • Date posted: 05/11/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
    - Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
    - Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
    - Builds emotional connections through meaningful and empathetic interactions with customers.
    - Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
    - Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

    Together as a team

    You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

    Apply now!

    JOB TYPE - Permanent, Full-time
    BENEFITS ELIGIBLE? Yes
    HOURS - 34-40 hours per week. Must have complete open working availability throughout the week from Monday to Sunday between the hours of 9:00AM to 10:00PM.

    The hourly pay range for this role is $19.91 - $28.12

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (Must work minimum of 20 hours per week)
    A fun and inclusive work environment!

    Qualifications

    • 2-3 years of customer service and/or sales experience in a retail environment preferred.
    • High School Diploma or equivalent
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