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Production & Supply chain

Service Offer Leader - IKEA Korea Service Office

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  • South Korea
  • Logistics & Supply Chain

Job Description

  • Job ID: 348666

  • Date posted: 12/06/2026

    • Who you are

    • Excellent knowledge of the IKEA leadership approach, corporate identity, core values and vision to create a better everyday life for many people.
    • Very good knowledge of the IKEA business model, Ingka Strategic Landscape, IKEA Business Capabilities, and ways of working
    • Broad knowledge of stakeholder management: how to identify and involve relevant roles and competencies
    to work efficiently and effectively.
    • Very good knowledge of how to interpret market insights, consumer behaviors and competitor proposition.
    • Good knowledge of different leadership styles (such as interdependent, indirect, situational etc.) and needs as well as appropriate use in different situations
    • Very good knowledge of change management and leading in the unknown to support Services Offer
    from design to adoption.
    • Very good financial competence and understanding of how Services impact total profitability.
    • Very good knowledge of excellence measurements and definitions to plan, follow up and steer the Services offer, operations, and experience.
    • Broad knowledge about the local market environment, expectations from customers today and tomorrow to
    secure that Service Offers meet customer demands and needs

    Your responsibilities

    • Take accountability for the deployment, adoption and the continuous improvement of the Core Services Offer portfolio for all meeting points and customer segments; strategically lead and develop the Core Service Offer agenda on country level to optimize customer and co-worker experience, create profitable growth and positive impact
    • Secure a relevant, affordable and convenient Core Services Offer portfolio in all meeting points.
    • Ensure compliant ways of working within the area of responsibility to IKEA Concept and Retail topic review, frameworks, guidelines and Ingka standard operating procedures.
    • Take accountability for the optimal service to sales ratio by securing the commercial; forecast, pricing and sales steering across all core service areas.
    • Take accountability for the core service offer performance, monitoring and follow up – securing excellence and cooperation in core service offer for the assigned service area(s)
    • Lead, coach and influence internal stakeholders to secure an inspiring and motivating environment where people and talent are continuously developed with focus on long-term skills and competence building, inclusive succession planning, health and well-being as well as equality, diversity and inclusion creating a safe environment, where our people want to stay and see themselves growing (when applicable).

    Our team within IKEA

    We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

    Questions and support? Let's connect!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference.
    If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

    Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

    If you have questions regarding recruitment process, please contact to rosie.han@ingka.ikea.com.

    채용 시 참고사항

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    서류 반환 정책

    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다
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