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Meeting & Understanding Customers

Country Site Merchandising Leader - IKEA Korea Service Office

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  • Gwangmyeong-Si, Gyeonggido, South Korea
  • eCommerce

Job Description

  • Job ID: 370459

  • Date posted: 07/10/2026

    • Who you are

    About the Role:

    As a Site Merchandise Leader, you will be accountable for leading and developing the Site Merchandising agenda within Digital CMP, going beyond individual products to shape the total digital shopping experience. You will oversee digital merchandising across channels, including relevant digital products and solutions, while continuously developing the methods, processes and capabilities needed to strengthen our Digital Customer Meeting Points.

    This role combines collaborative leadership, strategic approach and business development. You will create the conditions for success by setting clear priorities, building merchandising roadmaps and driving alignment across a complex network of stakeholders and functions.

    You will play a critical role in shaping the future of digital merchandising and connecting channels to create a truly omnichannel shopping experience at IKEA. By continuously improving how we plan, present and inspire customers with IKEA solutions, you will help make the customer journey more relevant, seamless and commercially effective.

    • You are an experienced leader who thrives in complex, fast-changing environments.

    • You are passionate about developing business and leading change through collaboration.

    • You understand how to balance strategic thinking with operational excellence, always keeping the omnichannel customer experience at the center of your decisions.

    • You are motivated by creating the conditions to perform, grow and succeed while contributing to IKEA's long-term transformation and business development.

    Your experience:

    • Strong leadership capabilities with the ability to make complex topics understandable and actionable.

    • Strong background in visual merchandising, digital product development and product management.

    • Solid understanding of omnichannel operations, customer journeys and customer-facing commercial solutions.

    • Extensive knowledge of customer-centric retail design, merchandise planning and commercial planning methods, tools and processes.

    • Proven track record of leading strategic initiatives across functional and organisational boundaries and delivering results through others.

    • Strong commercial acumen, a good understanding of digital platforms and optimization for improving conversion.

    • Knowledge of omnichannel customer journeys and the role commerciality and site merchandising can play.

    • Knowledge in data driven decision making to optimize site performance.

    • Proven ability to work in agile environments, adapting strategies and tactics quickly based on feedback and changing business needs.

    • Knowledge of unique IKEA range, familiarity with values and brand.

    Your responsibilities

    • Define and drive the strategic approach, priorities and development roadmap for Site Merchandising, ensuring alignment with the retail plan and future retail direction.

    • Be accountable for a portfolio of merchandise, solutions, platforms and services, ensuring strong running business performance and continuous development.

    • Responsible for conceptual development of merchandising methods, tools and solutions, translating business needs into scalable solutions.

    • Responsible for the global digital channel solutions to the local market, adapting and implementing them in line with local business and customer needs.

    • Lead and contribute to emerging omnichannel opportunities that expand IKEA’s reach to more customers, including areas such as IKEA Live and Planning solutions.

    • Create and continuously develop a connected shopping journey across diverse customer meeting points, ensuring a clear red thread throughout the customer experience.

    • Partner with selling, marketing, fulfillment & core services to ensure an integrated and seamless customer journey across digital channels in order to optimize for conversion, profitability, etc.

    • Tracks, analyses, and reports on performance metrics such as customer feedback, product sales and margin, search behavior, funnel-step conversion, basket-analysis and related selling. Use insights to optimize performance.

    • Actively works with all key stakeholders in commercial and digital to secure integration, shared focus, and maximum impact.

    Our team within IKEA

    We are the Digital CMP team, and we work together to create and improve how customers seamlessly meet, connect and interact with IKEA, within and across all channels. We use our different perspectives, expertise and passion for the customer to drive conversion, contribute to profitability and create consistent, frictionless experiences. We believe in collaboration, continuous improvement and making the IKEA experience better every day.

    On behalf of Ingka Retail and IKEA we lead and elevate our digital customer meeting points – driving omni business performance, profitable growth and a unique IKEA experience that empowers IKEA Korea to meet customer needs and shape the future of our business.

    We are looking for a Country Site Merchandising Leader, a person who excels with complex topics, has a solid understanding of retail and specifically, has solid experience in the retail works with the merchandising in diverse channels.

    Questions and support? Let's connect!

    For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager.

    If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.

    Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

    If you have questions regarding recruitment process, please contact rosie.han@ingka.ikea.com.

    채용 시 참고사항

    *서류전형에 합격한 후보자에게는 이메일로 인터뷰 일정 조율이 진행됩니다.
    지원 후, 이메일을 잘 확인 해 주세요.

    당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.
    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 시용기간은 수습기간을 의미)시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다.

    서류 반환 정책
    본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.

    당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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