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Tech & Innovation

Country Digital Operations Leader

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  • Gurgaon, India
  • IT & Digital Solutions

Job Description

  • Job ID: 360100

  • Date posted: 11/08/2026

    • Who you are

    •Minimum 12+ years of experience in leading complex technology projects and managing change in a high-tech digital environment.
    •Must have 5-6 Years of coding and hands-on experience in web technologies, scripting and system design.
    •Successful track record of managing, planning and launching digital products across multiple sites.
    •Proven experience in People and Program Management techniques, tools, project management methodologies and best practices
    •Strong experience in planning and delivering complex change initiatives and digital products, with a minimum of 3+ years in a comparable role
    •Proven track record of launching and scaling digital products across multiple markets, including structured release and rollout planning
    •Ability to lead and navigate change in a matrix organisation, working effectively across functions, countries, and stakeholders
    •Experience leading cross functional, agile teams, demonstrating inclusive, values based leadership in line with IKEA ways of working
    •Hands on experience in agile ways of working, including iterative development, key ceremonies, and delivery artefacts
    •Strong capability in change management and digital transformation, ensuring adoption and sustainable business impact
    •Deep understanding of release, deployment, and rollout management, working closely with product, technology, and business partners
    •Good understanding of retail and eCommerce, with the ability to drive business development and reinvention through digital solutions
    •Comfortable balancing strategic thinking with execution, turning ideas and developments into deployed, value creating outcomes
    •Actively seeks new knowledge, challenges existing ways of working, and continuously improves performance.

    Your responsibilities

    Own Country Digital roadmap plan. Responsible for implementing an industrialised product deployment approach to launch new/changed products and services as they are released by the Central Group Digital product teams. Drive and ensure exponential rollout of products across all countries. Continuously provide feedback and contribute to refinement of the deployment approach.

    •Ensure that product rollouts run according to plan, based on detailed digital roadmap plans received from roadmap teams
    •Facilitate flow of roadmap feedback from countries to roadmap teams
    •Lead implementation of all digital launches in the countries
    •Ensure proper multifunctional staffing for successful launches in the countries .
    •Evaluate and report all launches as per defined metrics. Provide feedback & recommendations based on evaluation to improve digital toolbox components to Central Group Digital deployment team.
    •Ensure rapid adoption of new products across countries through an exponential rollout plan with contribution from assembled deployment support teams
    •Secure that country teams organise for deployment in close collaboration with global deployment support teams, in terms of people and tools
    •Ensure timely implementation of change management activities with Digital Project Leader & Digital. Successfully drive the adoption of products, including communications, training, and stakeholder management
    •For some countries also manages the country specific product portfolio in the country
    •Work across initiatives within Ingka Group, steering a successful digital product deployment that drives IKEA business results .

    Together as a team

    To be the local business partner responsible for Digital, while working as a seamless part of the global Ingka Group Digital organization. Ensure IKEA Digital products and platforms are delivered with excellence to meet the needs of customers.

    To secure effective Information Technology (IT) that supports IKEA business processes by maintaining, developing and supporting reliable, robust and efficient Digital products and platforms. Country Group Digital contributes to the growth of IKEA and improves the customer´s life at home. Country Digital also works together with all functions to ensure co-workers have the Digital tools and capabilities they need to do their best work.Ensure Digital deployments are done with excellence and in coordination with Central Group Digital (Central) and all other country functions

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

    At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








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