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Meeting & Understanding Customers

Customer Relations Team Leader (11months Temporary) - IKEA Goyang

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  • Goyang-Si, Gyeonggido, South Korea
  • Customer Relations
  • Full time

Job Description

  • Job ID: 334626

  • Date posted: 20/03/2026

    • Who you are

    • You are passionate about customers and act to ensure a positive shopping experience.
    • You have the IKEA values truly reflect personal values.
    • You have passionate about leading business through people.
    • You have ability to priorities and organise work and the work of others in order to make the most efficient use of the time available.
    • You have experience of actively meeting customer needs through understanding customers in a service industry
    • You have ability to plan staffing needs according to the customer flow
    • You have emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations)
    • You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
    • You have good analytical skills

    A day in your life with us

    • You are keeping your areas of responsibility in shape as new.
    • You are keeping your work areas efficiently equipped at all times during trading hours.
    • You are ensuring co-workers are available and ready to help by putting customers before work tasks.
    • You are empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible.
    • You always being available to deal positively and quickly with issues raised by customers thereby supporting your co-workers when they cannot resolve a need.
    • You are Spending as much of your working time as possible in area of responsibility, supporting and coaching co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
    • You are leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise our customers’ experience in your unit.
    • You optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
    • You actively seek, and act on, customer feedback in order to make continuous improvements to our service.
    • You understand the importance of accurate stock inventory and coach your team to also have this awareness and work with it in their daily roles.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Questions and support? Let's connect!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

    If you have questions regarding recruitment process, please contact to

    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    [서류 반환 정책]
    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다
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