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Meeting & Understanding Customers

Kitchen Planner

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  • Exeter, Devon, United Kingdom
  • Sales & Commercial

Job Description

  • Job ID: 358640

  • Date posted: 30/09/2026



    • IKEA Exeter are looking to welcome Kitchen Planner to join our hardworking Sales team.

    Do you have a knack for making customers feel like they've just stepped into their dream home? If so, we want you on our team! As a Kitchen Sales Specialist (What we call our Kitchen Planners in IKEA), you'll be the hero our customers didn't know they needed, guiding them through the maze of kitchen wonders and helping them to plan and design their dream kitchen.


    WHAT WE OFFER

    • The Start Date of employment will be discussed at interview.
    • The starting salary for this role is £27,540.78 per annum, based on competence and experience.
    • 39 Hours working 5 days per week including a variety of shifts, covering days, evenings and alternate weekends. Availability required until 9.30pm 2 evening per week.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
    • End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
    • Wellbeing Centre – Mental, Physical health and nutrition resources​.

    ...as well as so much more!

    Click below for a full list of our benefits: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


    WHAT YOU'LL NEED TO HAVE

    • Experience in kitchen planning is an advantage, but what matters most is your ability to form connections with customers, drawing on your sales, retail, or customer service experience. You'll bring a keen interest in their home life to provide truly personalised solutions.
    • Experience of working in a customer and commercial-oriented business, with an interest in people’s everyday life at home within their kitchen.
    • Confidence in taking initiative, adjusting to new circumstances, finding solutions to complex issues, and engaging customers clearly.
    • You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
    • Engaging communicator with a friendly, approachable personality and a solid background in customer-facing retail roles.


    WHAT YOU’LL BE DOING ON THE DAY TO DAY

    • You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings.
    • Engage with customers to guide their journey from planning through purchase.
    • Support increasing sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop.
    • Kitchen Planning & Designing for up to 2 hours, to provide accurate plans, worktop and installation quotations for the customer.
    • Support the customers needs from planning, selling and aftersales, securing payments both in store and remotely.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many!


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to-face interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email Recruiter lisa.cathcart@Ingka.ikea.com and I will be happy to help!












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