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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Department Sales Team Leader (Retail)

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  • Etobicoke, Ontario, Canada
  • Sales & Commercial

Job Description

  • Job ID: 359484

  • Date posted: 17/09/2026

    • What you'll need to have

    Department : Beds & Kids

    - Minimum 3 years of retail, sales, and leadership experience.
    - Strong ability to lead, coach, and develop coworkers.
    - Commercial mindset with the ability to identify opportunities and drive results.
    - Strong decision-making and problem-solving skills.
    - Excellent communication and collaboration skills.
    - Ability to prioritize and stay organized in a fast-paced environment.
    - Passion for delivering an exceptional customer experience.
    - Proactive, curious, and comfortable leading through change.
    - Experience in a high-volume retail environment is an asset.

    A day in your life with us

    '- Lead, coach, and support coworkers to achieve performance and development goals.
    - Use KPIs, customer insights, and business data to identify opportunities and improve results.
    - Drive sales growth and profitability through effective action planning and follow-up.
    - Ensure strong commercial readiness, product availability, and inspiring presentation of the range.
    - Deliver a seamless and positive customer experience across all touchpoints.
    - Take ownership of daily operations and make timely business decisions.
    - Collaborate with cross-functional partners to achieve shared goals.
    - Foster a culture of accountability, engagement, and continuous improvement.
    - Secure consistent execution of IKEA ways of working, routines, and standards.
    - Balance people, customer, operational, and business needs to achieve long-term success.

    About this work area

    From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Sales Team Leader II
    The starting rate/ salary for this position is 62,710 CAD
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