Skip to main content
Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Furniture Planner - Inverness

Apply
  • Edinburgh, United Kingdom
  • Sales & Commercial

Job Description

  • Job ID: 347004

  • Date posted: 28/05/2026



    • Join Us as a Remote / Field-Based Furniture Planner – Inverness

    Ready to Shape the Future of IKEA in Inverness?

    At IKEA, we’re on a mission to create a better everyday life for the many people. This is your chance to be part of that journey by bringing our world-class home furnishing solutions directly to customers who don’t live near a store.

    As a Remote Furniture/Home Planner, you’ll enjoy the freedom to manage your own schedule, meet customers in their homes, and help them design spaces that truly reflect their lives. This isn’t just a job—it’s an opportunity to combine creativity, autonomy, and purpose with the backing of one of the most loved brands in the world.

    ABOUT THE ROLE:

    We’re looking for passionate individuals who love design and thrive on creating exceptional customer experiences. In this role, you will:

    • Manage and follow up on appointments
    • Visit customers’ homes to plan and design kitchens, bedrooms, and bathrooms
    • Guide customers through the full journey—from first contact to delivery and installation
    • Achieve a KPI target AND conversion from appointment to sale

    You’ll play a key role in developing IKEA’s presence in Inverness and showcasing our amazing furniture offering to a new customer base.


    WHAT YOU NEED TO HAVE:

    • Strong customer focus and ability to actively listen and provide solutions
    • Experience in sales and design planning (kitchens, bedrooms, bathrooms preferred)
    • Ability to manage your own diary and work independently
    • Comfortable achieving KPIs and driving sales conversions
    • High numeracy and ability to use digital tools and systems
    • Passion for home furnishing trends and sustainable solutions


    WHAT YOU WILL BE DOING DAY TO DAY:

    • Book and manage customer appointments and follow up on requests
    • Visit customers’ homes to provide design and planning support
    • Showcase IKEA’s range and create tailored solutions
    • Convert appointments into successful sales
    • Stay updated on trends and customer needs to offer relevant solutions
    • Collaborate with in-store teams for support when needed


    WHAT WE OFFER:

    • Starting salary from £30,000 plus car or car allowance
    • 39 hours per week, 5 days out of 7, including evenings & weekends
    • Permanent contract
    • 2 weeks of training in store upon joining
    • Mandatory background checks, including medical history
    • Hold a valid driving licence for 2+ years


    Why IKEA:

    Our co-workers bring unique ideas and talents to work every day. We offer a variety of benefits to suit their and their family’s everyday needs. Discover the wonderful IKEA experience and the many reasons to become one of our co-workers: Good reasons to become one of our co-workers – IKEA.


    WHAT YOU NEED TO KNOW:

    Attach an updated CV with your application
    Virtual interview with hiring manager (Pre-Work Task to Prepare)
    Face-to-face interview with recruiting/hiring manager
    We are unable to accept applications via email—please apply online as soon as possible. For advice or support, email emma.jones4@ingka.ikea.com.


    We Care for the People

    It takes diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.







    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!








Apply

Similar Jobs

View All of Our Available Opportunities