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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Service Assistants

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  • Edinburgh, United Kingdom
  • Customer Relations
  • Part Time
  • Regular

Job Description

  • Job ID: 376598

  • Date posted: 06/11/2026



    • Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Service Assistant, where some days your personalized approach and problem-solving skills will shine as you handle customer complaints. Others you'll be the first person they see when they walk through our main entrance, or the last they see as you help them at the checkouts. No two days are the same!


    WHAT WE OFFER

    • The Start Date of employment will be: 12th December 2026
    • Hourly rate of £13.45.
    • Part Time: 16 hours per week working 4 days out of 7, including evenings and 3 out 4 weekends.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount and discount portal helping you save £100s on high street retailers.
    • X4 Life Assurance, enhanced statutory pension contributions and interest free loans

    ....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/


    WHAT YOU'LL NEED TO HAVE

    • You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
    • You have a customer first mindset, making the customer feel valued and supported in everything you do.
    • You are computer literate and able to work with technology.
    • The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Greeting our customers at our main entrance, answering questions and directing them to different parts of the store.
    • Support customers in paying for their customers at the self serve tills or through a check out.
    • You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
    • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
    • You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

    Come see the wonderful workday where we create a better everyday life for the many.


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and a cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend an interview.

    We understand not everyone will be selected, but we promise to keep you informed either way.

    We are unable to accept applications via email and encourage you to apply online as soon as possible.

    For any advice or support, email gemma.hewitt@ingka.ikea.com and who will be ready to help!












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