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Meeting & Understanding Customers

Customer Relations Coordinator

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  • Edinburgh, United Kingdom
  • Sales & Commercial

Job Description

  • Job ID: 357729

  • Date posted: 31/07/2026



    • We are looking to welcome a Customer Relations Coordinator to join our team! In IKEA, we call this a Customer Meeting Point Coordinator.

    The role will require you to support the Customer Meeting Point leadership team in the operational day to day running of the store within the sales function, coordinating and supporting co-workers with daily activities and tasks.

    WHAT WE OFFER


    • The starting salary for this role is £28,120 per annum, based on skills and experience.
    • 39 hours working 5 days per week including evenings and alternate weekends.

    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount and discount portal helping you save £100s on high street retailers.
    • X4 Life Assurance, enhanced statutory pension contributions and interest free loans

    ....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/



    WHAT YOU'LL NEED TO HAVE

    • A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team.
    • Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security.
    • You are structured and can establish routines for large teams, with the capability to handle and respond to business and customer needs by providing effective solutions within the area of responsibility.
    • A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on meeting varying demands, speed, and simplicity. using your experience to deliver the results when dealing with the unknown and handling unexpected operational changes.


    WHAT YOU’LL BE DOING ON THE DAY TO DAY

    • Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions.
    • Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to promote profitability and meet commercial priorities.
    • Act on customer feedback to ensure that every customer has a consistent and positive experience by supporting the team in delivering consistent availability, quality standards and service
    • Identify and work closely together with stakeholders to implement sales support tools to optimise commerciality, and secure consistent quality in operations by developing skills in the team.
    • Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies.



    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and a cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend an interview.

    We understand not everyone will be selected, but we promise to keep you informed either way.

    We are unable to accept applications via email and encourage you to apply online as soon as possible.

    For any advice or support, email gemma.hewitt@ingka.ikea.com and I will be happy to help!












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