Skip to main content
Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Furniture Planner Inverness

Apply
  • Edinburgh, Edinburgh, City Of, United Kingdom
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 331821

  • Date posted: 16/03/2026



    • Join Us as a Field-Based Furniture Planner – Inverness

    Ready to expand IKEA’s reach in Inverness?

    At IKEA, we’re on a mission to create a better everyday life for the many people. This is your chance to be part of that journey by bringing our trusted home furnishing solutions directly to customers who don’t live near a store.

    As a Field-Based Furniture/Home Planner, you’ll enjoy the freedom to manage your own schedule, meet customers in their homes, and help them design spaces that truly reflect their lives. This isn’t just a job—it’s an opportunity to combine creativity, purpose and the freedom to manage your own workload with the backing of one of the most loved brands in the world.


    ABOUT THE ROLE:

    We’re looking for motivated individuals who have a keen interest in design and thrive on creating memorable customer experiences. In this role, you will:

    •Manage and follow up on appointments.
    •Visit customers’ homes to plan and design kitchens, bedrooms, and other IKEA modular furniture systems.
    •Deliver KPI targets AND conversion from appointment to sale.
    •Guide customers through the full journey—from first contact to delivery and installation.


    You’ll play a key role in developing IKEA’s presence in Inverness and showcasing our amazing furniture offering to a new customer base. 


    WHAT YOU NEED TO HAVE:

    •Solid customer focus and ability to listen effectively and provide solutions.
    •Experience in sales and design planning.
    •Ability to manage your own diary and organise your workload.
    •Comfortable meeting KPIs and securing sales conversions.
    •High numeracy and ability to use digital tools and systems.
    •Interest in home furnishing trends and sustainable solutions.
    •Hold a valid driving licence for 2+ years.


    WHAT YOU WILL BE DOING DAY TO DAY:

    •Book and manage customer appointments and follow up on requests.
    •Visit customers’ homes to provide design and planning support.
    •Showcase IKEA’s range and create tailored solutions.
    •Convert appointments into sales.
    •Stay updated on trends and customer needs to offer relevant solutions.
    •Collaborate with in-store teams for support when needed.


    WHAT WE OFFER:

    •Starting salary from £30,000 plus car for work travel.
    •39 hours per week, 5 days out of 7, including evenings & alternate weekends.
    •Permanent contract.
    •2 weeks of training in the Edinburgh store upon joining.


    WHY IKEA:

    Our co-workers bring unique ideas and talents to work every day. We offer a variety of benefits to suit their and their family’s everyday needs. Discover the wonderful IKEA experience and the many reasons to become one of our co-workers: Good reasons to become one of our co-workers – IKEA.


    WHAT YOU NEED TO KNOW:

    • Attach an updated CV with your application.
    •Virtual interview with hiring manager (Pre-Work Task to Prepare).
    •Face-to-face interview with recruiting/hiring manager.

    We are unable to accept applications via email—please apply online as soon as possible. For advice or support, email emma.jones4@ingka.ikea.com.

    Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:

    • Drug and Alcohol testing as part of the onboarding.
    • Medical questionnaire
    • Criminal History
    • Driving Records


    WE CARE FOR THE PEOPLE

    It takes diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.












Apply

Similar Jobs

In Home Planning Specialist

Edinburgh, Edinburgh, City Of, United Kingdom Sales & Commercial Regular