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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Entrance & Play Co-worker

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  • Coquitlam, Canada
  • Customer Relations

Job Description

  • Job ID: 353781

  • Date posted: 10/07/2026

    • What you'll need to have

    • Minimum 1 year of experience in a customer‑facing, childcare, hospitality, or service-related role
    • A passion for creating a safe, fun, and engaging environment for children
    • Strong communication skills and a warm, confident approach
    • The ability to stay calm and organized in a fast‑paced environment
    • A safety‑first mindset and attention to detail
    • A commitment to living our IKEA values every day

    A day in your life with us

    • Welcome customers in a friendly, positive, and professional manner across all entrance and Småland play areas.
    • Create a safe and enjoyable experience for children by supervising play activities and ensuring all safety and security routines are followed.
    • Engage with parents and guardians clearly and confidently, providing information about Småland rules, procedures, and check‑in/check‑out routines.
    • Contribute to achieving operational KPIs related to customer satisfaction, safety, and flow.
    • Take responsibility for developing your knowledge and skills in customer service and child engagement.
    • Collaborate with key stakeholders to support an excellent overall customer journey and encourage repeat visits to IKEA.
    • Ensure the play areas remain clean, organized, and inviting for children throughout the day.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Entrance & Play Co-worker

    This position is conditional upon a complete and satisfactory Vulnerable Sector Check (background check for working with vulnerable persons) that has been conducted within the last 12 months.
    A criminal record under the Criminal Code of Canada or other federal legislation does not necessarily disqualify an applicant from being considered eligible for this position.
    The starting rate/ salary for this position is 20.38 CAD
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