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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Experience Coordinator

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  • College Park, Maryland
  • Customer Relations

Job Description

  • Job ID: 361606

  • Date posted: 19/08/2026

    • Why we will love you

    You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    As a Customer Coordinator, supporting the in-store customer experience team, you will:
    - Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
    - Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
    - Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
    - Ensure customers receive consistent information throughout their shopping journey.
    - Record information in the relevant systems to improve the customer's future shopping experience.
    - Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
    - When needed, offer alternative solutions that meet the needs of individual customers.
    - Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
    - Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
    - Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a team

    At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE: Permanent, Full-Time
    BENEFITS ELIGIBLE: Yes
    HOURS: HL3 (34-40 hrs/wk)
    Open Availability Required Monday-Sunday including holidays, nights and weekends.

    The salary pay range is $23.23 - $32.82

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount  
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role

    Qualifications

    • 3 years of related experience.
    - 1 year of experience in a customer service and customer-focused environment.
    Requirements:
    - Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).
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