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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Retail Customer Service and Returns Associate

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  • Charlotte, North Carolina, United States
  • Customer Relations
  • Part time

Job Description

  • Job ID: 335284

  • Date posted: 01/04/2026











    • At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE: Permanent – Full-Time (benefits eligible) & Part-Time (limited benefits)
    HOURS: 34–40 hrs/week • (FT) • 12–19 hrs/week (PT)-— limited openings for each
    SHIFT: Retail Environment - must be able to work nights & weekends.
    The pay range for this role is: $17.58-$24.83
    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment
    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.




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